> For the complete documentation index, see [llms.txt](https://docs.hzz.im/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hzz.im/misc/launcher/download.md).

# 安装器下载不动或下载失败

**1、必须以管理员运行安装器**

**2、卸载杀毒软件 关闭自带杀毒 防火墙 病毒防护**

**关闭教程**

{% content-ref url="/pages/Z5EwcCizxconZ6vIQDfP" %}
[关闭Win10/Win11病毒防护教程](/misc/o/win.md)
{% endcontent-ref %}

**3、检查下方设置是否开启**

![](/files/5R1pkOCKc3EDRnP2u8mr)

![](/files/t9eFGh5GED8bGhOkjWgP)

![](/files/KG4ZrIrRtXXqUvVyuwPm)

**4、如果上述无法解决问题**

**打开控制面板，找到`Intemet`选项，选择`高级`-`重置` ，重启电脑**

![](/files/Q8SseIbegNxSRXGF9F3o)

![](/files/tfEpMUzOqbyhfTH0VXxP)

![](/files/3nEcwz9sd0y4ANGLbVPN)

> **重置IE后，必须重启电脑**