> For the complete documentation index, see [llms.txt](https://docs.hzz.im/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hzz.im/misc/launcher/download.md).

# 安装器下载不动或下载失败

**1、必须以管理员运行安装器**

**2、卸载杀毒软件 关闭自带杀毒 防火墙 病毒防护**

**关闭教程**

{% content-ref url="/pages/Z5EwcCizxconZ6vIQDfP" %}
[关闭Win10/Win11病毒防护教程](/misc/o/win.md)
{% endcontent-ref %}

**3、检查下方设置是否开启**

![](https://1382592200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7YXEHggLzaiKwZjRSOD4%2Fuploads%2FqObHLbB6JOKn5sMBHxi5%2F10.png?alt=media\&token=d0cf5284-2746-49c5-91b8-1279d9ceb5ed)

![](https://1382592200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7YXEHggLzaiKwZjRSOD4%2Fuploads%2F9DxunAB68P1RHYAMzNnp%2F11.png?alt=media\&token=25bbbf0b-8e22-4a53-a187-aceedc0211e0)

![](https://1382592200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7YXEHggLzaiKwZjRSOD4%2Fuploads%2FTQJ1ufTOnLgOiZ4q8Qz8%2F12.png?alt=media\&token=69556c06-1186-48e7-b8b3-50d52eb3b4e4)

**4、如果上述无法解决问题**

**打开控制面板，找到`Intemet`选项，选择`高级`-`重置` ，重启电脑**

![](https://1382592200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7YXEHggLzaiKwZjRSOD4%2Fuploads%2FQHaoTewwJ0C7DgZqPivc%2F13.png?alt=media\&token=344bf237-cf3d-4af8-b28d-25ef41ce80d3)

![](https://1382592200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7YXEHggLzaiKwZjRSOD4%2Fuploads%2F7sWuhG52nlI1khrglFIl%2F14.png?alt=media\&token=e7510cf4-f34e-40d2-a282-ec421efe6265)

![](https://1382592200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7YXEHggLzaiKwZjRSOD4%2Fuploads%2FkOobytaxInruielTPwHo%2F15.png?alt=media\&token=852654d8-c6e1-4cf7-98e5-cfb5b4cc87a9)

> **重置IE后，必须重启电脑**